If your baggage doesn't arrive on time and you miss your connecting flight, contact us right away — we’ll help you find an alternative way to reach your destination.

For lost baggage, the responsibility lies with the airline that handled your check-in.

• If your baggage goes missing between two connecting flights, report it to the first airline.
• If it gets lost at the end of your self-transfer trip, reach out to the second airline.

If you have any question or you need assistance you can always reach out to our Support team — we’ll be happy to help.